Knowles is seeking a Property Manager / Aftercare Supervisor to join our Aftercare Division, covering all Knowles projects across London.
The role is a mobile position, controlled by our HQ based in Marylebone, London.

QUALIFICATIONS AND SKILLS:

• Proven experience in property maintenance management within the high-end residential market.
• Advanced English communication skills (both written and verbal), with the ability to interact confidently with clients.
• Strong organizational and leadership skills to effectively supervise and coordinate trade personnel and external contractors.
• Exceptional client-facing skills, always ensuring a professional and polished demeanour.
• Technical expertise in maintenance-related work, including knowledge of building systems (electrical, HVAC,BMS, AV etc.) and property maintenance standards.
• Clean UK Drivers Licence

PERSONAL ATTRIBUTES:

• Highly motivated with a proactive approach to problem-solving and ability to take initiative.
• Ability to think commercially, balancing client satisfaction with operational efficiency and cost control.
• Clean and presentable appearance and habits, reflecting the company’s high standards and brand image.
• Adaptable and capable of managing multiple tasks in a fast-paced, client-focused environment.

RESPONSIBILITIES:

• Oversee daily maintenance operations at high-end properties, ensuring timely and high-quality service delivery.
• Supervise, schedule, and coordinate internal trades and external contractors, ensuring adherence to deadlines and standards.
• Conduct routine property inspections to identify maintenance requirements and develop preventative maintenance plans.
• Manage client communications, providing updates on works and addressing queries or concerns professionally.
• Maintain accurate records of all maintenance activities, including work orders and contractor reports
• Ensure compliance with health and safety regulations across all maintenance activities.
• Manage reactive out of hours enquiries and co-ordinate the resolution of emergency call outs where necessary

This role requires a polished, dedicated professional who thrives in a client-centric environment and understands the nuances of maintaining luxury properties.

Competitive pay rate based on experience. Legal eligibility to work in the UK is required.