Knowles’ Special Projects division was established to offer our clients an efficient, bespoke service for projects which are smaller in scale but intricate in their complexity and detail; from bespoke refurbishments and specialist installations to minor structural alterations and comprehensive property aftercare. The Special Projects division offers a streamlined service designed to accommodate a variety of tailored property needs. This specialised division allows for an agile approach and commitment to fast-track project completion, all while maintaining the highest standards of quality.

Under Trevor’s leadership, Knowles will continue to provide not only bespoke project solutions but also a robust aftercare service to ensure ongoing support and preventative maintenance for Clients. His expertise will be instrumental in delivering unparalleled service across a range of residential and luxury commercial fit-out projects.

Q. What excites you most about joining Knowles and leading the Special Projects division?

Knowles is a well-established company with an array of exciting projects and super prime residential properties in their portfolio. I am excited to contribute to the growth of the organisation and deliver bespoke projects which will differentiate Knowles from others in the market.

Q. How do you plan to enhance and formalise the Special Projects and Aftercare Division?

Special Projects require a different approach to traditional new build and refurbishment projects. I plan to implement lean principles and agile methodology into the division which allow for fast-tracked delivery of our special projects to suit our varying clients’ requirements. Aftercare is a critical element of the project lifecycle, and I plan to streamline our current offering through a holistic, flexible and systemised approach to meet our client’s property needs.

Q. Can you share some insights into your experience in managing aftercare services in prime residential properties?

I have spent a significant amount of time in prime residential properties, mostly in the plant rooms, however I remain in awe of the elegance and quality of these homes. There is a fine balance which exists between the intricate systems within high-end properties and a proactive, consistent approach to preventing significant issues is the most cost-effective and least disruptive for the occupants.

Q. How does the Special Projects team ensure minimal disruption and maximum discretion when working in occupied homes?

We use a first principles approach to diagnose maintenance issues and rely on our experienced team to plan remedial actions to target the underlying cause which reduces recurring visits and disruption to our clients. We understand that these properties are ultimately an individual’s home which we fully protect and treat as we would our own. Prioritising communication, privacy and flexibility to our clients’ individual needs ensures that discretion is always maintained.

Q. How will the Special Projects division work in collaboration with other divisions at Knowles?

The special projects division at Knowles will both assist and leverage off other divisions within the company. Knowles as an organisation has a common purpose and we will collaborate closely with all divisions to find efficiencies and use our global experience to provide better outcomes for our clients.

Q. What are the benefits for Clients and Professional Teams by utilising and working with Knowles’ Special Projects and Aftercare Division?

Clients who engage with our special projects division will benefit from an efficient, streamlined and personable service which is abundantly capable to deliver on bespoke project and property needs. Knowles has built a network of strong relationships and construction expertise which our clients will be able to tap into in a friendly, professional and efficient way leading to positive outcomes for all.